The system in place at CFAS (Center for Academic Success) is not user-friendly and primitive. In order to make an appointment for a student, an admin must be involved in the process. Students must either go to the Center or call during office hours for an admin to make his/her appointment. This solution is outdated, as most systems today offer online autonomy to its users. Furthermore, this solution disallows CFAS from servicing the maximum number of students possible because it relies heavily on the availability of the admin staff, either by phone or in person. In other words, the business rhythms around appointments would suffer greatly if there were fewer admins working on the center.